Experience: PaperG (now Thunder)
Skills
Professional
Expanded core functionality of an enterprise-level SaaS web application for a local start-up, enhancing performance and user experience. Developed internal tools that increased customer service efficiency, streamlining issue resolution and improving ticket quality. Led knowledge-sharing initiatives by converting recurring chatroom inquiries into comprehensive technical documentation, improving self-sufficiency among team members. Implemented the team’s first automated testing framework, reducing manual testing efforts and improving regression detection.