Project: Knowledge Management for Startup
When I joined Thunder (formerly PaperG) during its startup phase, I noticed recurring technical questions being asked in our company-wide chat—particularly around onboarding, computer setup, and tool installation. I also observed that important decisions were often made ad hoc in chat, which sometimes led to confusion or disagreements due to lost conversation history.
To reduce redundant support and prevent future misunderstandings, I began using the company’s wiki platform to build a centralized knowledge base. I tracked frequently asked questions, documented step-by-step setup instructions as I adopted new tools, and provided suggestions for code entry points to help developers navigate unfamiliar parts of the codebase. I also captured and summarized key decision-making discussions from chat to preserve context and rationale.
I built this resource gradually as new questions arose, and shared links to relevant pages in real time—enabling teammates to solve problems independently and streamlining onboarding for new hires. While contributions from others were limited, the documentation was well received—especially by new team members—and some resources remained in use after my departure.
Through this effort, I strengthened my skills in technical documentation, knowledge capture, and organizing complex information.