Aaron Ritchey

Productivity Engineer

Aaron's Work with jira

Projects: Knowledge Management for Startup

Championed knowledge management by transforming frequent informal chat discussions into comprehensive documentation for both engineers and customer support, which decreased onboarding times for new developers and saved developer time spent previous spent answering questions.

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Projects: Knowledge Management for Technical Team

Established the team's first standardized onboarding process and disaster recovery plans, while discovering my unique aptitude for technical writing.

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Projects: Internal Tools at SAP-Concur

To address a wide range of workflow inefficiencies, I gradually developed a suite of lightweight tools that reduced debugging time, simplified issue reporting, and streamlined administrative work. These tools helped the team stay focused on complex projects.

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Experience: SAP-Concur

Web Developer building marketing features for 30+ corporate websites. Took initiative to lead the department's knowledge base, stepped in as temporary scrummaster, and created internal tools to address QA bottlenecks.

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